Why it is important to log incident reports

1. The company submit the incident reports to our insurance in case the client decides to sue us then we have all the info on file
2. We learn from these as a team and improve our service level.

When do I log an incident Report

• Every time I open the medical kit or every time when a client cannot complete the tour
• Al guides involved in tehe tour have to log the incident report within 24 hours – this way the incident is still fresh in your memory